Shipping policy

Whitehot.nz Shipping Policy

Effective Date: August 2025

At Whitehot.nz, we’re committed to delivering your thermal and night vision optics securely and efficiently. Below you’ll find details on our shipping process, delivery times, and conditions.

Shipping Within New Zealand

  • Dispatch Time:
    Orders are typically processed and shipped within 1–2 business days after payment is confirmed.

  • Shipping Method:
    We use tracked courier services for all domestic deliveries (e.g. NZ Post, Aramex, or Post Haste).

  • Delivery Time:
    Delivery generally takes 1–3 business days for urban areas and up to 5 business days for rural addresses.

  • Shipping Cost:

    • Standard Shipping: Free on orders 

International Shipping

We currently do not offer international shipping for night vision and thermal products due to legal and export restrictions.
Please contact us directly if you require a custom solution.

Important Shipping Information

  • Signature Required: All shipments are sent with signature required for added security.

  • Tracking: You will receive a tracking number via email once your order is dispatched.

  • Delays: While we aim to dispatch promptly, courier delays may occasionally occur due to weather, holidays, or courier workload.

  • PO Boxes: We do not ship to PO Boxes. Please use a physical delivery address.

Damaged or Lost Items

  • If your package arrives damaged, please contact us within 48 hours with photos and your order number.

  • In the rare event a package is lost in transit, we will assist in filing a claim with the courier and arrange a replacement or refund where applicable.

Need Help?

If you have questions about your order or need help with shipping, please contact our support team:

Email: whitehotnz@gmail.com
Phone: 0800-000-000 (Mon–Fri, 9 am – 5 pm NZST)